How to build a customer journey map
being a non-native English speaker, this article may have language mistakes. Customer Journey Maps can be visually expressed in a wide manner, but all of them are following a base and, on that, you can create more and more, depending which are your needs and can become very complicated.
What Is a Customer Journey Map? Why Is It Important? | Miro
Customers are the lifeblood of your business. To build great products and deliver excellent services, you must learn to empathize with them - their needs, wants, pain points, and experiences. In other words, you have to see your brand the way your customers see it. But how do you do that?